Rose Cheng

HomeSmart

Overall Client Experience Rating

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5.00




5.00 / 5.00
Based on 270 Completed Surveys

Competency

  5.00/5.0

Market Knowledge

  5.00/5.0

Communication

  5.00/5.0

My Experience

  5.00/5.0



Competency


Explained the process clearly, ensured paperwork was correct, used technology efficiently, negotiated effectively, exhibited attention to detail, represented and protected my interests

Market Knowledge


Exhibited knowledge of the real estate market, the neighborhood and community

Communication


Updated me regularly, responded in a timely manner, communicated with me in the way I wanted

My Experience


Understood my needs, gave me personal attention, made me feel valued as a client, was on time and prompt. I would recommend this REALTOR® to a friend or colleague.

Client Rating & Feedback

Street Name: Lake Place Drive

Represented the Buyer

- Survey On 08/10/2018
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Rose made the home buying process effortless. We viewed many homes and she provided insight to the home, neighborhood and possible future situations. She pointed out conditions that she thought may be a problem. Her expertise was a given and her friendly, courteous nature made this important time in our lives an exciting one. She communicated well and quickly and was very accommodating. Rose was extremely organized and reliable. She offered many valuable resources without pressure. We appreciate her time and knowledge to help us find our beautiful first home.
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Street Name: Polk Street

Represented the Buyer

- Survey On 04/11/2019
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Where do I start? Rose Cheng is unquestionably in the upper echelon of real estate agents; the best of the best in the industry. We have been truly blessed by her presence during such a pivotal time in my family's life. What truly impressed me about Rose was that even when we were searching for the "perfect" home in one of the most competitive home buying market areas in Houston (I'm talking fast paced/ highly-coveted/ multiple offers) Rose was able to strategically make it happen for my growing family. Even when my husband & I even ran into some difficult hurdles with the sellers/ loan company, she was the breath of fresh air throughout the whole stressful ordeal. The peace of mind she was able to give us during that time was simply, priceless. She absolutely took care of every detail flawlessly. We felt protected the whole time. She went above and beyond her duty to close the deal. It truly takes a special set of skills to turn this home buying/selling "thing" a smooth process and she does it so effortlessly. Whether you are a buyer or a seller, Rose will always make you feel like you are her only client and her number one priority before, during and after the transaction is complete. She runs on a set of moral principles that encompasses reliability, dependability, professionalism, integrity, discipline & respectfulness; not to mention she is completely knowledgeable, resourceful & experienced- truly immeasurable in value. All in all she gave us the most pleasurable experience. If you are looking for an agent that is consistently efficient, client focused & a great communicator- she is THE ONE! What sets her apart from all the other 5 star agents is her ability to be genuinely caring and emphathetic; excelling in carrying out her fiduciary duty by giving the best possible advice contrary to her own financial interest. This is where she earned my highest possible trust and praises. She is an all around great person, so much love & gratitude for this woman.
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Street Name: Rio Blanco

Represented the Seller

- Survey On 05/22/2019
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Rose Cheng worked diligently even after hours ,treated me with respect and professionalism.Her many years of experience were evident in her handling of a difficult contract,but she inspired confidence in the client ,so that the contract was signed without problems.I can recommend Rose to anyone who needs a good realtor ,one who goes beyond the pale.
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Street Name: Burgoyne Road

Represented the Seller

- Survey On 10/04/2019
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
There are really no words to describe the level of commitment you get from Rose, but I can definitely tell you that she is the epitome of hard work and determination. My house was on the market for nearly a year; most agents would have given up within a couple of months, but Rose never stopped fighting. Even after hurricane Harvey, Rose went to check on the house when most of the roads were still flooded. Once again, it's hard to describe how she goes above and beyond, but I can assure you that she will always have your best interest in mind and that she will be fully transparent at all times. And when it comes to negotiation, she's tough, so rest assure, with her on your side, nobody will be taking advantage of you. At this point, Rose is like family to me, and I can honestly say that she is extremely kind and charismatic, and that you will be 100% satisfied with her services. Thank you Rose for being there for us!
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Street Name: Chickamauga Lane

Represented the Seller

- Survey On 06/17/2020
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Rose is our family Realtor and we would not trust anyone else with buying or selling. She was able to get our house sold in a week! To prepare for the selling of our house, Rose helped us find a good contractor to make repairs and do remodeling. She checked on our house to make sure everything was good to go for our home to be listed. She really made the selling process easy and stress free. We left it in her hands to take care of us and she treated us just like family. She always looks out for our best interests and has gone above and beyond in everything she has done for us. She is very quick in responding to our emails, texts and calls. She always made sure to make time for us no matter how busy she was. It is very hard to find Realtors that are this GOOD! Do not hesitate to contact Rose for all of your Real Estate needs!! We are so happy we did and would HIGHLY recommend her to anyone looking for the best Realtor in town. In fact she is currently working with us again in the purchase of a new home!! We are truly grateful for you, Rose. You deserve every 5 star review here. Thank you from all of our family!
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Street Name: Tickner Street

Represented the Buyer

- Survey On 06/17/2018
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
We have been working with Rose for many years now, and she has helped us with all of our home buying and selling needs. When buying this home, we must have seen over 100 homes (all over town and even to The Woodlands!), but Rose was always enthusiastic and never seemed tired of taking us to see potential homes. We found our 'forever home'! Rose is truly one of the best in the industry. She will always look out for her clients' best interests and cater to their needs. We don't trust anyone else!
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Street Name: Barrett Creek Lane

Represented the Buyer

- Survey On 07/02/2018
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Rose Cheng in one word, OUTSTANDING. My fiancé and I, being first-time home buyers, needed all the assistance and guidance we could get. From our first correspondence we knew she was the perfect Realtor for us. She is extremely knowledgeable, patient, and has proven to be an expert negotiator. She even managed to negotiate for things in our favor we were not expecting! Talk about amazing customer service! She has exceeded all expectations. She was always available to us by phone and text even late into the night. She went out of her way to accommodate our schedules and did whatever it took to take us to the closing table to close on our dream home as soon as possible. We did not have a single worry because she kept us updated throughout the entire process. It was a big load off our minds knowing that our best interests were always being looked out for. Now, even after closing she is still available whenever we need her. There is absolutely NO ONE like Rose. She has definitely earned her 5-star rating. If I could, I would give her 100 stars!!! She goes above and beyond in every aspect of her work and I will forever recommend her to my family and friends. If you’re reading this review wondering if you should give Rose a call for your home buying and selling needs, stop reading and call her now! THANK YOU, ROSE!
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Street Name: Rainmont Lane

Represented the Buyer

- Survey On 06/25/2018
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Rose is the best realtor ever!! She has been my realtor from my previous property seven years ago. On our next rental She was able to find exactly what we were looking for. She will be our forever realtor and would recommend her to anyone. She knows her stuff and will look out for her clients. ROSE IS THE BEST!!
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Street Name: Rainmont Lane

Represented the Seller

- Survey On 04/27/2018
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
We found Rose in HAR due to her 5 star ratings 6 years ago. We were very impressed with her expertise and great work ethics. She was our buyer's agent then and we were very happy with her service. She also helped us find a great tenant for our property. 6 years later, she listed our property for lease and again , she found us a great tenant. She works hard and makes sure that everything is done to perfection. She has proven once again that she is more than just a Five Star Realtor. We highly recommend Rose Cheng!
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Street Name: Misty Meadow Lane

Represented the Buyer

- Survey On 04/03/2018
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
This is my third experience with Rose, as always Rose goes above and beyond for providing the best knowledge and high work ethic, she is always available for me, look out for my interests. I recommend Rose to all my friends and family.
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