Rose Cheng

HomeSmart

Overall Client Experience Rating

Print View

5.00




5.00 / 5.00
Based on 270 Completed Surveys

Competency

  5.00/5.0

Market Knowledge

  5.00/5.0

Communication

  5.00/5.0

My Experience

  5.00/5.0



Competency


Explained the process clearly, ensured paperwork was correct, used technology efficiently, negotiated effectively, exhibited attention to detail, represented and protected my interests

Market Knowledge


Exhibited knowledge of the real estate market, the neighborhood and community

Communication


Updated me regularly, responded in a timely manner, communicated with me in the way I wanted

My Experience


Understood my needs, gave me personal attention, made me feel valued as a client, was on time and prompt. I would recommend this REALTOR® to a friend or colleague.

Client Rating & Feedback

Street Name: Spring Sunrise Drive

Represented the Buyer

- Survey On 05/31/2021
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
As first time homebuyers, Rose did an excellent job at walking us through the homebuying process and answering all of our many questions and concerns. She really helped us navigate the stressful homebuying experience. She always took her time explaining everything to us making sure we fully understood all that went into buying a home. She communicated with us daily and gave us excellent advice. She was always reachable and always got back to us in a timely manner. When it came to paperwork, she was very meticulous and made sure we understood what we were signing. She also has many contacts for any type of work needed with the house and always shared those contacts with us. Even after we closed on the house, she still kept in touch to make sure we got settled in alright. I would highly recommend her to anyone looking into buying a new home. She is an excellent realtor! You won't regret it.
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Street Name: Lakeshore

Represented the Buyer

- Survey On 07/02/2021
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Rose was so fun to work with! I am a very demanding client in terms of questions, and Rose was there with me EVERY step of the way. She is knowledgeable, professional, and helps you look at every aspect of a home to ensure that you’re well taken care of. I am so thankful to have had her to work with my husband and I. I will only work with her as long as she is in the business!
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Street Name: Grey Sparrow Drive

Represented the Buyer

- Survey On 05/05/2021
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Excellent experience!!! Highly recommend. Will definitely rely on Rose again!
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Street Name: Misty Meadow Lane

Represented the Seller

- Survey On 03/08/2021
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Rose was highly recommended to us by a friend. She is a very hard working Realtor. She has worked so hard in selling our property. She is very thorough and professional even in dealing with other agents. She helped us in finding excellent contractors to do repairs asap. She's always available to talk over the phone and very fast in responding to texts and emails even at night and weekends. She was always on our side and we can feel that she really cared. We will definitely use Rose again in all our real estate needs.
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Street Name: Lakecrest Pine Trail

Represented the Buyer

- Survey On 03/02/2021
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Rose is extremely knowledgeable, professional, and thorough. I've known her for almost 20 years as my realtor. Whether buying, selling, or renting a home, Rose often goes above and beyond to ensure that her clients are well taken care of. If you're looking for 5 star service every step of the way, choose Rose as your realtor. You will thank me later!
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Street Name: La Branch Street

Represented the Seller

- Survey On 01/15/2021
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Rose is a wonder real estate agent! Quick Communication any time! Rose made my condo listing so great with so many pictures. She uploaded so many more pictures then most listing! During the sale of my condo, I had some issues with my HOA. Rose went above and beyond and was extremely helpful when dealing with my HOA. She did more then I expected and spent so much of her time helping me!! I would recommend Rose for your real estate needs and I would use Rose again for any of my future real estate needs! Thanks Rose!
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Street Name: Nottingham Valley Lane

Represented the Buyer

- Survey On 02/12/2021
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Through the process of purchasing my first home, Rose made my first time experience amazing! Rose took the time to get to know me and help me choose which home would best be suited for me. Once deciding on my home, she did a thorough walk-through inspection noting even the slightest imperfections. Some of them being the uneven paint and wall texture. Unlike other real estate agents, she ensured these were fixed by the builder before proceeding with the purchase. Rose’s work ethic is impeccable! She was always there when I needed her! Always responding to my calls and texts even when it was late at night. I truly could not have done it without her! Her expertise and guidance make Rose one of a kind. I look forward to working with her again in the near future on my next home purchase!
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Street Name: Stratford Green Drive

Represented the Buyer

- Survey On 06/13/2021
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
We found Rose in HAR 5 years ago. She helped us in the purchase of our first home and we are very lucky to find her as our forever Realtor! We don't have to ask her to negotiate for us, she would just surprise us with all the things that she would do for our benefit. Rose is the best negotiator! She is very kind, always treat us like family. We just bought our second home and Rose as always has worked so hard for us. We are very grateful to her. She is always available to help us even years after our closing. We love Rose like our own family!
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Street Name: Hollow Ridge Road

Represented the Buyer

- Survey On 09/14/2020
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
We found Rose in HAR and we were very impressed of her 5 Star Ratings and reviews. To our surprise, she picked up the phone when we first called her! We are first time Home Buyer and Rose has guided us in the entire process, explaining everything to us about the contract, our loan and closing and everything else. She was always protecting us and treated us like family. Although we were not buying an expensive home, Rose gave us a lot of her time and attention and making sure we were well taken care of. She's very transparent and would always forward to us screenshots of her texts with the listing agent and other parties. She's always available 24/7 even late at night. She's now still helping us even after closing! Rose is one of a kind and we are very fortunate to have her as our Realtor and friend. Very highly recommended!
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Street Name: Spring Ash Lane

Represented the Seller

- Survey On 08/30/2020
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
If you were the Seller in this transaction and above information is incorrect, please click here.

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