Rose Cheng

HomeSmart

Overall Client Experience Rating

Print View

5.00




5.00 / 5.00
Based on 270 Completed Surveys

Competency

  5.00/5.0

Market Knowledge

  5.00/5.0

Communication

  5.00/5.0

My Experience

  5.00/5.0



Competency


Explained the process clearly, ensured paperwork was correct, used technology efficiently, negotiated effectively, exhibited attention to detail, represented and protected my interests

Market Knowledge


Exhibited knowledge of the real estate market, the neighborhood and community

Communication


Updated me regularly, responded in a timely manner, communicated with me in the way I wanted

My Experience


Understood my needs, gave me personal attention, made me feel valued as a client, was on time and prompt. I would recommend this REALTOR® to a friend or colleague.

Client Rating & Feedback

Street Name: Trudeau Ln

Represented the Seller

- Survey On 08/15/2016
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
She is the best realtor ever we dealt with on all our real estate business deals.
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Street Name: Glenmeadow Dr

Represented the Seller

- Survey On 07/11/2016
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Rose Cheng is not your average realtor. She is someone who is very passionate about her career. She is a realtor that will go above and beyond the customer's expectations. Always well organized and accommodating, she will do whatever it takes to ensure a proper transaction. If you are looking for a realtor that will give you peace of mind, rest assured you will be in good hands. From the initial contract to the closing, Rose was involved every step of the way to assist, guide, and advise to make sure buyer (or seller in our case) understood what was going on. Like clockwork, she notes important dates and deadlines and automatically follows up so its one less item to stress about during the sales process. Rose also possess great business strategies that ends up being key in even the hardest transactions. Overall, I would definitely use Rose Cheng again for all my real estate needs and would highly recommend her, especially if you are hands off and are unfamiliar with the process in buying or selling real estate.
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Street Name: Merrymount Dr

Represented the Buyer

- Survey On 06/01/2016
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
It was time to sell my home of 25 yrs. The thought of doing this was stressful.My family had many fond memories of this home. I would like to extend my appreciation for your extraordinary efforts. The relentless effort of finding our family a new place to stay prior to sale of our house was a challenge but it was during these difficult times when we needed your best and that was what we got! You provided that support and confidence we needed to know things would work out. Then, came the time to sell our house . Your guidance in getting my home ready, attending the home inspection and presence for closing-NOW THAT IS SERVICE! You kept me informed on all transactions day in and day out. There was TRANSPARENCY, I was not left in the dark. You made sure that paper work was in order, deadlines met (specially because you were dealing with out of town buyer) and closing went smoothly. You went the extra mile throughout the entire course in providing supportive services needed to finalize the sale. Through it all you were a Realtor who was clearly a partner and a friend. We did not want you to think the extent of your efforts passed by us unnoticed. For all this and more, we are TRULY grateful and want to say "thank you" for a job well done
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Street Name: Durango Path Ln

Represented the Seller

- Survey On 05/12/2016
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Rose was awesome! Prior to listing with Rose, our house had been on the market for almost a year, and with two different agents. Neither one brought us an offer, and never followed up with us or the agents that brought Clients through our home. I felt like I was doing most of the work. Not with Rose! She came into the home, gave us some tips on staging, and stayed in contact with us from day one. She was always available if we had a question, and she immediately contacted the showing agent to get feedback from them. We had an offer within 3 weeks of listing with her. We've since closed on the home, but are renting the house back for a couple of weeks before releasing it to the new owner. Rose has offered to be with us when we do the final walk thru when we handover the property, and has stayed in touch with us to make sure everything is moving according to plan. I've sold several homes, and used several different agents, but Rose takes the cake! Whether you're an experienced buyer, or brand new to homeownership, Rose is your agent. I highly recommend her. If we decide to buy another home in Texas, we'll definitely use Rose!
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Street Name: Indian Cypress Dr

Represented the Buyer

- Survey On 05/10/2016
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Rose is the best realtor I have ever worked with. She was with me every step of the way. From searching for the perfect home all the way through closing. She anticipated questions before I even thought to ask them. An exceptional negotiator, she always protected my interests. She treated me not only as a valued client, but as a new friend. I will definitely recommend her to my friends.
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Street Name: PARSONSFIELD

Represented the Seller

- Survey On 04/08/2016
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
If we could patent Rose as the best realtor ever, we would. In addition to their knowledge in the field, she has the appropriate soft skills to handle contracts always to achieve the win-win situation. Everybody is happy with Rose and us too. We recommend Rose without reservation!
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Agent Comment:
Rose is an outstanding realtor and I absolutely recommend Rose. She is quite efficient and a great person. 100/100 is my rate for her....Manuel
Street Name: Arrow Grand Ct

Represented the Seller

- Survey On 02/05/2016
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
We found Rose in HAR. She helped us in the buying of our home in 2014 and now in the selling. She used professional photographer and our listing was just perfect. We had offers in one day. She made sure that everything went smoothly. She has special skills in negotiating and dealing with other agents. She took care of us as if we were her only clients. She answers calls, texts and emails almost right away even late at night. After closing, she would still check on us and offering her help. Rose is very professional, dedicated and she has a good heart. We strongly recommend her to everyone who wants to work with the BEST. Thank you so much Rose!
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Street Name: Martin Lake Dr

Represented the Seller

- Survey On 02/03/2016
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
If we can give Rose more than 5 stars we would. She always goes above and beyond to make sure we are well taken care of. You cannot find any other agent with the same amount of dedication, knowledge, and customer service skills as Rose. She answers our calls/emails/texts almost immediately, she is amazing with contracts, and she always looks out for our best interests. Our entire family has used Rose many times and this time she helped us find an excellent tenant for our rental property. Whether you need to buy, sell, or lease your home, you cannot find anyone better than Rose. Thank you again Rose!
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Street Name: SAN SALVADOR PL

Represented the Seller

- Survey On 02/01/2016
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
I have moved nine times in 20 years, and Rose is the best realtor with whom I have ever dealt. She has excellent attention to detail and negotiates keenly on behalf of her clients. She helped us with three transactions – both sale and purchase – and managed every challenge with aplomb. Rose also has a unique ability to influence other parties to come around to her clients’ viewpoint, which is incredibly valuable in shifting the value proposition of the transaction. She genuinely cares for her clients’ home and financial needs. I recommend Rose as strongly as possible.
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Street Name: Burgess Heights Ln

Represented the Seller

- Survey On 02/08/2016
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Rose is the best realtor I have ever had in all my moves. She cares about her clients, takes excellent attention to their home and financial needs. She negotiates keenly on behalf of her clients and is able to manage every challenge that could possible happen during the transaction. I strongly recommend Rose as a Realtor.
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