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Client Experience Ratings

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22 Surveys

Surveyed on Mar 22, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“My husband and I love Mr. Carl and Ms. Diane! Their service was exceptional when we sold our first home and bought our second home. Mr. Carl went above and beyond to ensure we got exactly what we wanted. All aspects of his service were beyond great!! We would absolutely use him again and refer our friends and family!”

Surveyed on Mar 17, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Carl is very knowledgeable and was always on top of things as well as looking out for me.”

Surveyed 7 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Carl was a good listener. He heard our intentions and put a plan together to achieve that goal. I have never had anyone work so hard to make the sale of our home happen. The Pitts Team was "over the top" when it came to marketing our home. All of our friends and family have heard all about them Our sale was not an easy one, but he hung with it to help negotiate a price acceptable to all parties Again, he put extreme effort into marketing our home. We always felt that our house was their primary concern Obviously their staff has had superlative ltraining in marketing and customer relations Not wanting to keep repeating myself, but we will not use anyone but Carl”

Surveyed 8 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“The Pitts Team are true professionals - and always looking out for the best interest of the client - will definitely use them again for any real estate transactions! The Pitts Team are extremely detailed and provide clear and timely communication - their knowledge of the real estate business is a true asset in how they work with clients and transactions - looking forward to our next transaction together and will definitely send referrals their way! True professionals who are committed to servicing their clients with high level knowledge of real estate transactions, timely and detailed communication, and overall an honest and caring team of realtor professionals. We will be sending referrals their way and using them for future real estate transactions!”

Surveyed 9 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“This was our first time selling a home and Carl Pitts made the whole process so smooth! He is knowledgeable, friendly, trustworthy and respectful. He provided a very accurate pricing recommendation and went above and beyond with communication. Thank you Carl, for making this such an easy process for us!”

Surveyed 10 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Carl is the definition of a professional, Crown Ranch was fortunate to have him execute our land deal! Gary Greene is second to none!”

Surveyed 10 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“After having an initial meeting with Carl Pitts and DyAnn McArdle, my wife and I knew immediately that they were the realtors for us. They prepared a comp set analysis, gave relevant and realistic projections/expectations for the pricing on our home, were genuine and we never felt pressured. Even after we decided to pause our search for a year, they continued to keep in touch sending us options that met our criteria while keeping us updated on our homes market statistics. From start to finish both Carl and DyAnn were by our side. They always have our best interest at heart, are transparent, timely, honest, receptive and forthcoming. They were absolutely incredible to work with. Carl and DyAnn are not only knowledgeable about the market, current trends and process, but they sincerely wanted the best for us. They were always available; checking in and continually educating us on what we needed to do then and what our next steps would be so we always felt prepared. They picked up on my wife and I's different needs and personalities and catered to those so well we felt like we were working with family and not agents we had just met. They really are the best at what they do. We have already recommended them to friends and family and will continue to do so. All around 10/10.”

Surveyed 11 months ago
Represented the Seller
4.98/5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.90/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Selling your dream house is hard...but when you have the best realtors around, it makes that easy!!! We had to relocate to another state because of work and Carl Pitts was AMAZING!!! You won't find a better realtor!!! :) Communication was on point, friendly, and professional!!! Thanks again for all the hard work you do!!! The Whittakers”

Surveyed 1 year ago
Represented the Seller
4.93/5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.70/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I had known Carl Pitts as a weekender-neighbor some years ago. When it came time for me to sell my house, I was certain he would be the agent I needed. And the results bear out my hunch. His presentation to us as a prospective listing agent was thorough and promising. An offering price was set that was agreeable to me and attractive to the market. Carl had outlined a wide-ranging online marketing program, but as it happened the For Sale sign at the roadside was the quick 'silver bullet'. I had relocated a thousand miles from the house just as it went onto the market. Via telephone and email Carl kept me timely informed of buyers' reactions to the property. When a written offer was made, he promptly notified me, and we usefully discussed details of the offer including possible responses by me. As the process of concluding the sale went on, Carl was 'johnny on the spot' aiding the buyers in consolidating their appreciation of the property. When a final counteroffer was presented, Carl's opinion to me about the offer and my property was central to my making a final decision about the contract. During the closing process, Carl made sure I had the information and means to navigate the lengthy administrative trail, again via email and text and voice. The closing was completed as had been scheduled, including timely receipt of the proceeds from the transaction. In sum, I would unhesitantly again choose Carl Pitts as my agent for either sale or purchase of a property.”

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“The Pitts team were great to work with especially as first-time home buyers. My wife and I will be recommending them to family and friends. We are so grateful to have been able to work with such a great realtor team. They were so patient and accommodating to our schedule. Thank you Carl and Dyann for helping us through this whole process and teaching us so many valuable first-time home buying lessons!”

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Purchasing a home and not living in the same state can be complicated but with Carl Pitts it was a breeze. Carl was attentive to detail and made sure we got our contract immediately. Carl was kind throughout the whole process and was even our eyes on site since we could not be there.”

Surveyed 1 year ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“They were awesome”

Surveyed 1 year ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Carl Pitts and Dyann McArdle were the most professional, warm and helpful real estate agents we have ever used! We have sold 3 home to date and this was by far the most pleasant, least stressful experience! Their vast knowledge of construction, market value, marketing, financing, and overall compassion made this sale memorable. THANK YOU!”

Surveyed 1 year ago
Represented the Seller
4.81/5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.25/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Solid performance. Took the time to build a relationship with us to get a real feel for our needs. Great communication and service. Understanding and considerate.”

Overall Rating
4.94/5
Rate based on 22 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.85 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.94 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
5 / 5
Start FullStart FullStart FullStart FullStart Full
Communication
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience