Having a good relationship with your tenants is key to success as a landlord. After all, they’re the ones who will be living in your home and spending time there regularly. That means you need to create a tenant leasing process that is welcoming and comfortable for them, so they don’t feel anxious or intimidated when coming by to pay rent or check up on their belongings. Here are 5 ways you can improve communication with your tenants that will result in happier tenants and higher property turnover rates:
The leasing process is the first time someone visits your property and meets your tenants. Even if you and your tenants have known each other for weeks or months before signing a lease, the moment someone walks through your door is crucial and often nerve-wracking. You want to create a friendly and welcoming environment and make prospective tenants feel at ease, so they can walk through your doors with confidence and ease. To do this, you should have a leasing process at your property that includes conducting a thorough walk-through with your tenants, so they get to see the condition of the property before moving in. You should also have an intake process that involves making sure your tenants have the right housing needs, and can afford the rent you require.
If possible, using video to communicate with tenants can be a great way to create a more comfortable and open relationship with your tenants. Using video communication can result in a more casual and less formal tone when talking with your tenants. This makes conversations more personal and genuine, which can help to build stronger relationships and increase trust between you and your tenants. If you don’t have the budget for a high-quality video system, don’t worry. You can still use video to communicate with your tenants. You can use apps like Weave or Intercom to create a video communication system, or you can simply use a smartphone to capture and share messages with your tenants. When using video communication, make sure to use lighting that’s easy on the eyes and doesn’t strain the eyes while recording.
Your lease should include clear and specific notices and deadlines. If you don’t, your tenants might be left confused about what is expected of them, and when it is due. For example, it would be better to have a lease that states exactly when rent is due instead of just “on or before the fifth of the month.” You should also include a due date for any required repairs, like the date your tenants need to schedule the plumbing repair. If you don’t have a schedule for required repairs posted in the rental agreement, your tenants might not know when or if they need to schedule the repair. This can result in incomplete repairs that leave your tenants with incomplete plumbing, and might even result in damaged fixtures, like a bathtub that overflows.
Landlords can also benefit greatly from the insights and feedback of their tenants. Once you have a good working relationship with your tenants, they might be happy to give you feedback on the rental process, the lease, the condition of their rental, and the rent amount. This information can help you to improve your leasing process and make sure your tenants are happy and comfortable in their rental experience. To find ways to improve communication with your tenants, you should also ask your tenants for feedback about their rental experience. You can do this by asking them questions about their rental experience, like what they liked most about their rental experience, or what they didn’t like. You can also ask them to think about ways you can improve communication with them.
Communication is the key to successful business relationships, including those with your tenants. By improving the way you communicate with your tenants, you can create a more welcoming and comfortable leasing process that allows for a more open and honest relationship. By using video to communicate with your tenants and providing clear notices and deadlines on your lease, as well as asking your tenants for feedback on the rental process and lease terms, you can create a more welcoming and open leasing process that allows you to better serve your tenants. Communication is key to any successful relationship, and landlord-tenant relationships are no exception. By improving the way you communicate with your tenants, you can better serve them and create a more welcoming and comfortable leasing process.
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